Shipping Policy
Shipping Policy
Order Processing Time
Most orders are processed and prepared for shipment within five business days after confirmation.
Once the package is handed to the shipping carrier, estimated delivery generally ranges from 10–20 business days, depending on the destination country and carrier.
Delivery times may be extended due to:
• Customs inspections or clearance procedures
• Carrier delays or transportation network issues
• Adverse weather, route disruptions, or other logistical challenges
We appreciate your patience if delivery is delayed for reasons beyond our control.
Tracking Information
After dispatch, a tracking number will be sent by email automatically.
You may track your shipment using standard parcel tracking services.
For help locating your package, contact customer service:
Email: service@lumenciia.com
Shipping Charges
All orders carry a fixed international shipping fee of $2.99 USD.
Delivery Areas
We ship worldwide.
If a destination is restricted due to logistics or carrier limitations, we will notify you promptly and assist with alternative arrangements.
For destination inquiries, contact support:
Email: service@lumenciia.com
Updating Shipping Address
Address changes must be requested before 11:00 PM (PDT, GMT -7) on the order date.
After this time, orders may be processed and changes may not be possible. Contact customer service immediately for updates.
Email: service@lumenciia.com
Billing and Shipping Addresses
Customers may provide a shipping address different from their billing address.
Fulfillment Schedule
Orders are processed and shipped on business days only, Monday through Friday, excluding holidays.
Orders placed on weekends are usually processed on the next business day.
Warehouse & Manufacturing Fulfillment
Products may be shipped from regional warehouses depending on stock availability.
Some items may be manufactured and shipped directly from facilities in the United States, Canada, or Australia based on logistics and inventory allocation.
Customer Support
For questions regarding shipping, delivery, or tracking, please contact:
Email: service@lumenciia.com